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Postage and Handling
We ship most orders via Australia Post. However, for urgent local deliveries we can ship via courier for same day/next day service for a $2.00 surcharge.

Within Australia


Shipping Rates
For Receipted Post to most areas within Australia, the following rates apply. Postage is calculated on the gross weight of your order.

The average shipping cost for most orders is $9.95

All prices are in Australian Dollars

Your shipping costs are shown during checkout. You can proceed through the checkout to confirm postage costs without placing your order. The very last order process is to confirm or decline placement of your order.

Note: Larger items are measured on the cubic weight and may incur an extra fee. If an extra fee is payable we will contact you to confirm payment before your order is dispatched. You will then have the option of changing or cancelling your order. Larger items sucvh as furniture are shipped via a Courier service.

Delivery and Delivery Time
Mudpuddle dispatch orders received before 8AM EST the same (business) day. Orders received within the 24 hour period after this, or on non-business days, are shipped the next business day providing all items are in stock.

If there are any delays due to being out of stock, we will notify you and you have the option of changing or cancelling your order.

Please allow 3-7 days for Australia Post Receipted Post deliveries.

For overnight deliveries Express Post is available for orders delivered within Australia only. Australia Post guarantees next-day delivery to most city areas. The guarantee is not applicable in remote and some regional areas, and covers the cost of postage only.

If you have an urgent delivery, please telephone our office on (03) 9525 5195, as we may be able to expedite your order.

Order Tracking
Please call Mudpuddle during office hours (10:00am - 5:30pm) if you have a query, or e-mail us at customerservice@mudpuddle.com.au

International Orders


Postage Costs
New Zealand
Standard Australia Post International rates are used, starting at AU$5.00 for 250g and AU$3.00 per 250g thereafter up to 2kg, then AU$3.00 per 500g thereafter.

Hong Kong, Japan and Singapore
Standard Australia Post International rates are used, starting at AU$6.00 for 250g and AU$4.00 per 250g thereafter up to 2kg, then AU$4.00 per 500g thereafter.

North America
Standard Australia Post International rates are used, starting at AU$7.00 for 250g and AU$5.00 per 250g thereafter up to 2kg, then AU$6.00 per 500g thereafter.

United Kingdom and Europe
Standard Australia Post International rates are used, starting at AU$8.00 for 250g and AU$6.00 per 250g thereafter up to 2kg, then AU$8.00 per 500g thereafter.

Everywhere Else
We will e-mail you with the cost of shipping for approval. Please feel free to e-mail or call to inquire.

Insurance for International Orders
You may choose to insure your goods for an extra AU$10.00. This covers goods to the value of AU$200, including postage. Mudpuddle will notify you if an additional payment for insurance is required. This amount is usually AU$2.00 per extra AU$100.00 over the AU$200.00 amount. Please note that if you do not insure your goods the risk of loss/damage passes to you upon our delivery to Australia Post.